Refund policy

Our services at BeeOn are designed to provide value and satisfaction to our clients. However, we understand the need for clarity regarding our refund policy.

General Policy

By signing up, you accept our refund policy, acknowledging that all services are non-refundable. This is due to the non-returnable nature of personalized, digital services and manual labor. Part of our services is a subscription-based service, which means that after purchase we reserve the team members for you to be available to deliver updates. Therefore, failure to use the Service will neither warrant a full refund nor a partial.

Deliverables

If you are not satisfied with the deliverables, we do not offer refunds but are open to making necessary revisions. Approval of deliverables is considered final and no more revisions are allowed after approval.

Cancellation

Cancellation can be done at any time inside of your Client Portal by clicking 'manage subscription' inside of your order. Prorated refunds are not issued for early cancellations. If you're charged because you forgot to cancel in time, we don't offer refunds as we will already have started creating your next round of content.

Renewal

Part of BeeOn services are a recurring subscription, meaning you will be charged automatically every month. Once a subscription is renewed it cannot be refunded under any circumstance and the buyer will be required to accept all content/work owed for that period of time with appropriate and fair client behavior.

Results

Content is just one part of the puzzle when it comes to business results. We don't guarantee any results, due to us being a creative service business with final approval in your hands, and many factors being outside of our control. You are paying us for creative deliverables that our team spends time creating based on your brief and feedback.

Onboarding & Sign-Up

Failure to complete the onboarding questionnaire does not qualify for a refund, but we can convert your payment into credits for other services. Refund requests immediately after completing the questionnaire do not qualify for a refund, as our service production starts immediately. Depending on the timing, we might be able to turn the payment into credits for other services if desired. We advise clients to download the content and post it manually. You approve all our work before it goes out, and it's your responsibility to post it. You are paying us for the creative deliverables (creation of content, etc.) - and not the actual scheduling/posting.y.

Mistakes

We adhere to a 'no errors' policy and employ multiple quality assurance steps, but occasional mistakes can occur. It is crucial for clients to review and approve content carefully, as refunds are not issued for errors such as typos, incorrect information, or timing issues with posts. We do not refund for typos, incorrect information in deliverables or anything else .

Delays

Delayed communications can cause many problems, and we will not refund for delays caused by the Client. Any delays caused by BeeOn do not warrant a refund, but we can push back the billing date to make up for the time lost. Any delays caused by the client will not result in the billing date being pushed back - or any refunds. If 25 days have passed since signing up, without the questionnaire being submitted, we will create the deliverables (unless otherwise specified) based on our own research and no revisions will be allowed. If we do not receive feedback or approvals by the time your next month's charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for, and you can use it when you're ready. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch. Resellers If your client doesn’t pay you, we will not refund you for the rendering of services.

Credit Card Disputes

You agree to not disputing your payment for any reasons covered in our terms & conditions and refund policy. In the event of a credit card dispute, all deliverables we have delivered during the lifetime of your subscription will be deleted instantly and automatically as a system default, and we can't do anything to bring it back. Disputes halt all credits, communication, and account work. If you win a dispute, due to your bank siding with you even though it’s clearly against our terms and refund policy, then we will send you an invoice to cover the disputes amount including any fees we have incurred with payment due upon receipt. If this isn’t paid, your account will be turned over to collections and reported to all three credit bureaus